Carol Eagles joined Citizens Advice Suffolk West as a volunteer in 2003 when her youngest child started school and she needed something fulfilling to occupy her time whilst she was at school. Carol quickly discovered that she enjoyed helping other people and that volunteering was very satisfying. Over the next few years she had several paid roles as a Money Adviser, Tax Credits Specialist and Advice Session Supervisor at Citizens Advice Suffolk West. In 2007 Carol joined Citizens Advice Mid Suffolk as Advice Session Supervisor and in 2010 she was promoted to Bureau Manager. Carol still works one day a week at Citizens Advice Suffolk West as a Welfare Benefits and Debt Specialist for Families affected by Multiple Sclerosis as she enjoys directly helping clients.